The Zip.ca Satisfaction Guarantee
Zip.ca sets the highest standards for service, selection and value. And we mean to live up to them.
If at any time you are unsatisfied with our service, for any reason, we'll do everything we can to correct the situation. If you still want to cancel your membership, just return our DVDs to us and we'll provide a 30-day money-back guarantee.
Just let us know. The first and best place to go for help is always our online Help Desk. If that doesn't work, write the Chief Executive Officer, scott@zip.ca.
The Zip.ca Service Commitment
Zip.ca offers the best selection, best service and best value of any Canadian online video service. Guaranteed.
Best Selection:
Zip.ca offers the best DVD selection of any online or store-based video service in Canada. Period.
Any member aware of any DVD title missing from our library can provide information through the movie request queue, and we’ll do our best to add it to our library. It takes just one Zip.ca member requesting a DVD title for us to consider purchasing a copy for our inventory (provided that it is a rated non-adult title legally and commercially distributed in Canada).
Plus, Zip.ca provides the most comprehensive information to assist members in selecting titles they will enjoy. We assemble and present the most complete data about DVD titles, from in-house experts and through licensing agreements with some of the world's best video entertainment information sources.
Best Service:
Zip.ca provides the best service of any online or store-based video service in Canada.
It's fast: we ship titles from our four distribution centres located in Calgary, Ottawa, Toronto and Vancouver. With ZipRefill, qualified members can report returns online, and we ship a replacement, usually within one business day. Over 95% of member returns are processed and replacements shipped the same business day, and new member selections are usually shipped by Xpresspost.
It's easy: members can always check the status of their accounts online, and they receive same-day e-mails notifying them of shipping and receiving.
We’re here to help: Zip.ca's Help Desk offers free web-based answers to Frequently Asked Questions. You can also submit a question, or chat or telephone our Member Service representatives.
Best Value:
Zip.ca provides the best value of any online or store-based video service in Canada. Our membership plans offer the best prices and terms. Our selection is unmatched. Our efficient fulfillment and shipping system allows members more rentals per month than any other online service. Our most popular plan allows members to rent up to 11 movies per month for only $24.95, and additional DVDs for only $2.49 each. Our average member rents about 8 DVDs per month - meaning they enjoy new releases, blockbusters, golden oldies, special interest films, Oscar winners and documentaries for less than $3 per DVD.
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