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Zip.ca provides the best service of any online or store-based video service in Canada.
Services
Zip.ca brings you unlimited entertainment 24 hours a day, seven days a week. With a Zip.ca membership you have the ability to easily rent and buy DVDs from a library of over 82,000 titles. You can also purchase your movie tickets and read up on the latest entertainment and movie news.
Member Service
You can reach our member service representatives at your convenience 7 days a week. Choose the method of communication you prefer:
• Online - www.zip.ca/help
• Telephone - 1-866-422-4830
• Live Chat - *Use the Live Chat button above when available*
Our representatives are available:
Monday to Friday - 9am to 11pm ET
Saturday and Sunday - 12pm to 8pm ET
Shipping
Shipping within your Free Shipping Threshold is always free. You will receive your DVD with a postage-paid mailer enclosed for easy return. DVD requests are shipped to members via Canada Post first class mail. To ensure members receive the fastest delivery times in all corners of Canada, Zip.ca has developed an efficient hybrid air and ground shipping system.
DVD Turnaround
New members are shipped their first selections by Xpresspost, usually the same business day. Exchanging your DVDs is simple: as member returns are processed replacement DVDs are shipped - usually on the same business day! You can also speed up the replacement time by using ZipRefill to let us know you have mailed your DVD.
Account Information
You can view your account status online anytime and update your mailing information, change your membership plan, purchase a gift membership, or review your rental and billing histories. We also keep you up to date with emails confirming receipt and shipment of DVDs, as well as details on new site upgrades and changes.
ZipRewards
We encourage members to contribute to our site: Zip.ca offers reward points just for providing your movie reviews and your feedback. Redeem your ZipReward points for upgrades and free services!
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